Cancellation and Refund
UPDATED DATE: 25.02.2024
Sales made through our website are subject to the Consumer Protection Law and the Distance Contracts Regulation and the relevant legal legislation provisions are applied.
As long as the service to be provided has not been delivered and the production phase has not started from the date of establishment of the contract, there is the right to withdraw from the Contract within 7 (seven) days at the latest, without giving any reason and without paying any penalty, except for legal exceptions.
For installment purchases made through the iyzico payment provider (online payment), the commission fee will be paid by the buyers.
Orders that are not delivered within the time agreed upon at the ordering stage, or within 30 days if the time is not agreed upon, may be canceled by the buyer.
If the Buyer does not pay for the service he purchased or cancels it in his bank records, the Seller's obligation to deliver the product ends. General provisions arising from the contract and the rights of the Seller are reserved.
Products for which the right of withdrawal cannot be exercised
Distance Contracts Regulation Article 15 – (1)
Unless otherwise agreed by the parties, the consumer cannot exercise his right of withdrawal in the following contracts:
a) Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider.
b) Contracts regarding goods prepared in line with the wishes or personal needs of the consumer.
c) Contracts for the delivery of goods that can quickly deteriorate or expire.
ç) Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts regarding the delivery of those whose return is not suitable for health and hygiene reasons.
d) Contracts regarding goods that are mixed with other products after delivery and cannot be separated due to their nature.
e) Contracts regarding books, digital content and computer consumables offered in tangible form, if the protective elements such as packaging, tape, seal and package have been opened after the delivery of the goods.
f) Contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement.
g) Contracts regarding the use of free time for accommodation, goods transportation, car rental, food and beverage supply and entertainment or recreation, which must be made on a certain date or period.
h) Contracts regarding services performed instantly in electronic environment or intangibles delivered instantly to the consumer.
i) Contracts regarding services whose performance started with the approval of the consumer before the right of withdrawal expires.
The buyer who will exercise his right of withdrawal is required to inform the seller in writing of his name-surname, order number, e-mail, contact phone number and the reason for withdrawal.
The Buyer accepts, declares and undertakes that in case of default when making payment transactions by credit card, the cardholder will pay interest within the framework of the credit card agreement with the bank and will be responsible to the bank. In this case, the relevant bank may take legal action; In case of possible disputes between the bank and the buyer, all responsibility belongs to the Buyer under all circumstances. In case of default due to the Buyer's debt, the Buyer agrees to pay the Seller's losses and damages due to the delayed performance of the debt.
Special provisions
If the seller wishes, he can decide to sell the products in installments. SELLER has full freedom to decide whether to sell in installments or not and to choose installment options. By organizing campaigns, your bank may apply a higher number of installments than the number of installments you have chosen, and services such as installment postponement may be offered. Such campaigns are at the initiative of your bank and if the SELLER is informed, information about the campaigns is provided on our pages. Starting from the statement date of your credit card, the order total will be divided by the number of installments and reflected in your credit card statement by your bank. The bank may not distribute the installment amounts evenly over the months, taking into account the fractional differences. Creating your detailed payment plan is at the discretion of your bank.
The liability assumed by the Seller under this Agreement is fault liability. The seller cannot be held responsible for any damage unless fault is proven. If there is an advertising ban or a ban within the scope of the service in the sector / business line in which the Member operates, the responsibility arising from the lack of information and information about these prohibitions belongs to the Member. If there is content to be produced, this content is subject to the Member's approval, so all legal responsibility for the approved content belongs to the Member.
The service provided as a result of the Member placing an order is deemed to have ended from the moment the password and website information are delivered to the Member. The Seller's responsibility ends upon delivery of the relevant information. Liability up to the moment of delivery is fault liability. The seller cannot be held responsible for anything in which he is not at fault.
If the Member suffers damage due to a cyber attack that occurs during the contract period, the Seller is not responsible for the damages suffered by the Member or third parties. The Member is fully and solely responsible for all damages and liability against the law.
The Seller uses the service it offers as a reference, provided that it does not share confidential and personal data and within the scope of the approval given by the customer with this agreement. website, commercial messages, social media platforms, forum sites, etc. can be used in all written, visual and internet media. The Member expressly consents and accepts the use of the Google PageSpeed Insights test result in the reference section, where the Member's website link, logo and the name of the real or legal person receiving the service are required.
During the performance of the service, the Member is responsible for the Seller's via the website or any messaging application expressly consents to the sharing of personal data with compulsory third parties. The provisions of the Personal Data Protection Law apply to the storage and protection of personal data. Login information that is not directly related to the service, such as login information for applications such as customer panel, domain or hosting etc., but is given to the Customer by the Member, is used by the Seller for its intended purpose. The Seller cannot be held responsible if this data is stolen or obtained by third parties. The Seller's liability against the law is limited only to its fault. The member is solely and fully responsible for the protection of all personal or corporate information against third parties.
The Seller may send commercial messages to the Member's e-mail and contact numbers for advertising and promotion purposes related to other services offered but not within the scope of this agreement, and may contact the Seller's phone number +90 545 422 58 01. The member expressly consents to the commercial messages, advertisements and promotions to be made through these channels by signing this agreement.
The invoice for the service provided will be issued by the Seller within a maximum of 7 days following the delivery and payment of the service in accordance with Article 231 of the Tax Procedure Law. The Seller is not responsible for errors that are not caused by the Seller's fault.
If it is within the scope of the product ordered by the Member, if a technical problem occurs on the website within 3 business days after the completion of the service and the delivery of the order are notified to the Member by e-mail, the Seller will review it free of charge. If it is understood that the problem detected as a result of the review is due to the work of the Seller, the Seller is obliged to solve the problem free of charge, but if the source of the problem is related to third parties, the Seller notifies this situation to the Member in writing. If the Member requests the problem in question to be corrected, this service is subject to an additional fee. Pricing is done externally.
